Are you passionate about using technology to help others succeed?

• Do you take pride in going above and beyond to deliver exceptional service?
  
  
• Are you the go-to person when it comes to figuring out tech challenges?
  
  
• Are you a problem solver who takes ownership and constantly looks for better ways to work?

If so, we want to hear from you!

Haley Marketing is looking for a Marketing Support Specialist to join our Client Success Team.

In this role, you will be providing word-class service to our clients and internal team members by answering questions, researching solutions, providing training and documentation, and assisting with project setup, management, and quality control.

You’ll work directly with clients and collaborate with our teams to ensure our clients are successful with our products and services, and play a vital role in helping us meet and exceed our clients' goals.

Ultimately, your work will help small to mid-sized staffing companies earn new clients, and help job seekers find careers.

So, why Haley Marketing?

• 25-year track record of success.
• Mission-focused. We exist to make world-class marketing fast, easy, and affordable for clients.
• Remote first culture. You can work (just about) anywhere!
• Lots of challenge. And opportunities to learn.
• We support companies in the staffing industry. Your work will make a real impact, helping thousands of people find great jobs.

So, why not Haley Marketing?

We’re extremely proud of our organization, but we’re not the right for everyone. You might not like working for us if:

• You don’t like AI and automation. We believe in using technology to improve quality and get things done faster.
• You’re not comfortable with change. We adapt and evolve all the time. “Find a better way” is one of our core values.
• You don’t like to solve problems. We expect people to “figure it out” when faced with a challenge (they can and should get help from their teammates, of course!).
• You are not a self-starter. As a remote company, we need people who achieve their goals…without someone looking over their shoulder.
• You don’t like talking with clients. Building relationships is important to our success. We need people who genuinely care about ensuring their clients’ success.

Interested?

Check out the details below…

Key responsibilities:

• Help Desk.
  Provide first-level support to clients’ questions about content management, posting jobs, and Haley Marketing's services with efficiency and empathy. Requires triage of tickets to categorize and prioritize by asking questions, collecting information, researching, and testing to resolve or escalate to internal teammates or external vendors.  
• Training and Documentation.
  Provide training to clients and internal teams, including live Zoom sessions and creating resourceful training materials.
• Project Support.
  Providing thorough quality checks, proofing, contract creation, and other support-level services to ensure we deliver the best product possible. 
• Project Implementation.
  Managing short-duration projects and assisting with technical aspects of larger projects. 

What we require:

• Composure and Professionalism.
  Ability to maintain an attitude of empathy and caring to diffuse frustrated clients and deepen relationships with clients to provide share-worthy service.
• Excellent in Communication.
  Articulate, clear and concise in both verbal and written forms; adept at understanding and responding to client inquiries and concerns.
• Proficient Problem Solver.
  Skilled in asking questions to identify root issues and generating effective solutions promptly and efficiently.
• Technologically Savvy.
  Comfortable with the latest technology, and able to leverage it to enhance customer experience and resolve issues.
• Client-Centric.
  Focused on understanding and prioritizing customer needs, ensuring a positive experience with our services.

You’ll stand out if you…

• Are passionate about serving clients with 3+ years’ relevant experience.
• Can demonstrate technical acumen and an ability to identify and solve problems.
• Embrace change and continual improvement.
• Have a willingness to grow, learn, and challenge yourself.
• Demonstrate a positive can-do attitude and live life without drama.

At Haley Marketing, we live by four core values. You can check them out here: https://www.haleymarketing.com/why-haley/our-philosophy/.  If they resonate with you, then it’s time to Apply Now!